General FAQs (37)

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What should I do if the atomizer is not working or defective?

Modified on Wed, 16 Apr, 2025 at 2:35 PM
Why haven’t I received an order confirmation email?

Modified on Wed, 16 Apr, 2025 at 2:34 PM
Why are there multiple charges for one purchase?

Modified on Wed, 16 Apr, 2025 at 2:34 PM
What should I do if I forgot to use my coupon or gift card at checkout?

Modified on Wed, 16 Apr, 2025 at 2:34 PM
How will I receive my Afterpay refund?

Modified on Wed, 16 Apr, 2025 at 2:33 PM
Why does my fragrance smell off or different from what I expected?

Modified on Wed, 16 Apr, 2025 at 2:33 PM
Do you offer exchanges, replacements or reshipments?

Modified on Wed, 16 Apr, 2025 at 2:33 PM
How can I change the billing address on my order?

Modified on Fri, 14 Mar, 2025 at 3:10 PM
What should I do if an item is missing from my order?

Modified on Wed, 16 Apr, 2025 at 2:32 PM
How can I be notified when an item is back in stock?

Modified on Wed, 16 Apr, 2025 at 2:32 PM