Your concern about unexpected fees on your statement is completely natural—we’re here to help provide clarity!
Rest assured, that temporary authorization fee you've noticed (typically with PayPal, Visa, Mastercard, or American Express) appears when your order transitions from pending to completed. This isn't an additional charge, but simply your bank's way of setting aside funds for your purchase.
We know waiting for these holds to disappear can feel unsettling. The good news is this temporary hold should be removed from your account within 3-10 business days as your bank processes the completed transaction.
If you continue to see these charges and feel uncertain, we know that can be worrisome! Your bank will have the most up-to-date details about your specific transaction. They’re the real experts when it comes to payment specifics.
But we’re always here for you! If you have any worries or just want some extra clarity, we’re just an email away at help@fragbuy.ca. Your peace of mind matters to us.
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