Do you offer exchanges, replacements or reshipments?

Hoping to swap or replace your fragrance? We hear you! We're happy to process replacements or reshipments due to defects or damage as we're committed to a perfect order. Your satisfaction matters deeply to us, and we're dedicated to making this experience as positive as possible.

Finding the perfect fragrance can be disappointing when your first choice isn't quite right. While we're unfortunately unable to process direct exchanges or replacements except in cases of damage or defects, we're truly committed to helping you find a fragrance you'll absolutely love, especially when it's for someone special in your life. The quickest way to get your ideal scent would be placing a new order through our website or app, and we'd be delighted to guide you toward options that might better match what you're looking for.

We'd be happy to offer personalized recommendations based on what you liked or didn't like about your current fragrance. Our team at help@fragbuy.ca can guide you toward options that might better match what you're looking for, and we can let you know about our loyalty program to help ease the transition to your new purchase.

Your satisfaction matters deeply to us, and we're dedicated to making this experience as positive as possible. We’ll make sure you find your ideal fragrance!