Your frustration with a malfunctioning atomizer is completely valid—it's truly disappointing when something you looked forward to using isn't performing as expected. Your concerns matter deeply to us and we’re here to support you.
Try these quick fixes:
Run the sprayer under warm water (for 40 seconds)
Remove the sprayer cap to check for blockages
Gently clear the nozzle with a toothpick or tweezers
If these steps don't resolve the issue, please send a short video within 14 days of delivery to help@fragbuy.ca. We’re committed to making sure you enjoy every spritz of your new perfume.
We know how much a perfect fragrance means to you, especially if this is a gift and we’re truly sorry we can’t simply swap out your item. That said, we treat every case with care and do our best to make things right.
Though we reserve the right to decline returns in rare cases of suspected fraud, please know that we see you as a valued customer and we approach each situation with genuine care and understanding. Your trust means everything to us. We're committed to finding fair solutions that honor your experience and protect the integrity of our service.
Looking forward to hearing back from you!
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