We totally understand—it’s your money, and you want to know where it’s at! No worries—we’re here to make things crystal clear.
➡️ If your order was canceled:
Your refund will be sent back to your original payment method within 3–10 business days. If it’s taking longer, we recommend checking in with your bank just in case.
➡️ If your order wasn’t processed at all:
Good news—no money was actually charged! What you’re seeing is just a pending authorization (a temporary hold). That amount should disappear from your statement automatically within 3–10 business days, depending on your bank.
Still not sure? We’ve got you. Just send us a message at help@fragbuy.ca and our friendly customer service team will help you sort it out.
Because peace of mind should come as easily as your favorite fragrance. ✨
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