How can I change the shipping address on my order?

Noticed an error in your shipping details or sending this to a loved one’s address? No problem at all! Simply email us at help@fragbuy.ca and our team will work with you immediately to ensure your fragrances arrive exactly where you want them.

For minor adjustments like postal codes or apartment numbers, we can typically update these right away. For more significant address changes, we may recommend cancelling your current order so you can place a fresh order with the correct address - this is the fastest way to get your perfumes to you without delays! Rest assured, you’ll receive a full refund to your original payment method within 3-5 business days, depending on your bank’s processing time. 

If your package is already on its way, we'll coordinate directly with the courier service to either have the package held for pickup near the original shipping address or arrange for it to be returned to the sender (kindly let us know which option you prefer). While courier policies vary, we'll explore every possible option to accommodate your needs.

Your satisfaction is our priority, and we're committed to ensuring your fragrance shopping experience is as delightful as the scents themselves. Let us know how we can make this right for you!