We're just as excited as you are about your fragrance arriving! I understand you're wondering about your delivery timeline and tracking updates.
Tracking information typically updates after 5pm on weekdays, usually within 1-3 business days after shipping. If you ordered on a weekend, you'll likely see movement by Tuesday or Wednesday evening. Delivery times can vary with our third-party couriers (all the specifics are on our Shipping Schedule), and factors like holiday rushes or closures, unexpected weather or customs clearance can occasionally cause delays.
A quick note about European deliveries! Your cherished fragrance is on its way, though there are delays between our shipping centers and your local delivery carriers. Your tracking information might take a little longer than usual to update, thanks for your patience while your package makes its journey to you!
If you're concerned about your package not moving on the tracking link, there could be a simple explanation. Sometimes packages are already en route even when tracking hasn't updated yet - shipping can be a bit unpredictable! For the most current information, the courier typically has the most up-to-date details.
Adding your buzzer number ensures smooth delivery. If you missed this step, no worries - you can contact the courier directly or reach out to us at help@fragbuy.ca, and we'll be happy to assist.
We're fully committed to getting your perfume to you as smoothly as possible and can help investigate any concerns. Your fragrant package is on its way, and we can't wait for you to enjoy it!
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