Missing your special delivery? We understand how disappointing that can be, especially if this is a gift and we're committed to helping!
If your package hasn't arrived as expected, please email us at help@fragbuy.ca within 14 days of the delivery date. Include your order number and delivery details so we can investigate right away. We know how excited you are to enjoy your new fragrances, and resolving this quickly is our priority.
For orders using freight forwarding services: While these services require you to contact your forwarder directly with delivery concerns, we're still here to provide any tracking information or documentation that might help your case.
We truly care about getting your products to you safely and appreciate your reaching out so we can work together to make things right. Thank you for your patience as we resolve this situation for you!
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