We're excited to get your fragrances to you! While we're unable to hold packages at our warehouse due to space limitations and shipping workflow, we have a great option to ensure your delivery arrives when you're ready for it:
If you're planning to be away, reaching out directly to the courier for a vacation hold is the most reliable solution - they specialize in flexible delivery timing and can easily adjust to your schedule.
Once you have your tracking number, here's how to quickly get help from your carrier:
Canada Post: Visit their online support portal to create a service ticket. After signing in, you can track your ticket status through "My Support." For flexible delivery options, sign up for MyMail to receive live notifications.
UPS: For friendly assistance, visit their contact page (separate links for our Canadian and American customers) or call 1-800-742-5877. For extra convenience and peace of mind, consider signing up for UPS My Choice® (available in both Canada and the U.S.)!
FedEx: Reach out through their contact page (with dedicated options for both Canadian and American customers) or simply call 1-800-463-3339. To take control of your delivery experience, try FedEx® Delivery Manager (available in Canada and the U.S.)!
Shippie: Chat live through the blue chat icon, call +1 (844) 946 6332, or email support@shippie.ca
For the smoothest delivery experience, remember to include your buzzer number with your shipping details. This small addition makes a significant difference in getting your fragrances to your door quickly.
Our team is committed to making your fragrance delivery as convenient as possible. Is there anything specific about your delivery needs we can help address? We're always here to find the best solution for you! Kindly reach out to help@fragbuy.ca
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