What happens if my package is returned to the sender?

Modified on Tue, 8 Apr at 1:02 PM

We know how disappointing this can be when a package doesn’t reach you. If your order is returned to us due to:
✧ An incomplete/undeliverable address
✧ Being refused at delivery
✧ Not being picked up on time from pickup location

Here’s exactly what we’ll do:
Full refund issued automatically once we receive the package back
Refund processed within 5-7 business days to your original payment method

For a smoother delivery next time:
✓ Please provide complete addresses including:

Unit/apartment #
Buzzer codes if applicable
Clear business names for workplaces
✓ If choosing pickup: Collect your order within the scheduled timeframe

We’re unable to reship returned packages, but placing a new order is quick and easy. Our team is always happy to help at help@fragbuy.ca - just share your order number and we'll personally assist you.

We truly appreciate your understanding and want to make sure your next delivery arrives perfectly!