How can I return an item as a U.S. customer?

We totally understand—sometimes a fragrance isn’t quite the right match, or plans change. No worries at all! To make your U.S. return hassle-free, here’s how it works:

✨ Before You Return: Let’s Get Started!

• Reach out first: To keep things smooth, please email us at help@fragbuy.ca before sending anything back. Our team will guide you through the process and provide personalized return instructions.
• 14-Day Window: Returns need to be requested within 14 days of delivery, so don’t wait too long!

✨ Condition Matters

• Unopened & unused (with plastic wrap intact)? We’ll happily refund the full amount at product cost—no fuss.
• Opened, used or plastic wrap removed? Since we can’t resell it as new, a 20% restocking fee applies.
• Final Sale Items: Unfortunately, products marked "Final Sale" (including pre-owned fragrances) can’t be returned.

✨ How to Send Your Return

1. Wait for approval: Once our team confirms your return, we’ll send you the next steps.
2. Pack it up: Include your order number inside the box (so we can process things faster!).
3. Ship it safely: Use a tracked shipping method (like Canada Post or UPS) to send it to our location.
   • Need a prepaid return label? We can arrange one for a $12.95 CAD (approx. $11.10 USD) fee (deducted from your refund).

✨  Refund Processing

• Typical timeline: 4-5 weeks from shipment → Arrives at our intermediary NY facility → Forwarded to Canada (~3 weeks) → Inspected & processed within 5-7 business days after Canadian arrival.
  (During peak seasons like holidays, it may take a bit longer—we appreciate your patience!)
• What happens next:
  • Our team will inspect your item
  • Process your refund accordingly (minus any applicable fees)
  • Send you an email confirmation once complete
• Fraud prevention: To protect all our customers, we may refuse returns if we suspect misuse.

 ✨ We’re Here to Help!

• More details? Check out our Returns & Shipping Policy Page on our website for extra info.

We want your experience with us to be as smooth as your favorite scent—so don’t hesitate to reach out if you need anything at help@fragbuy.ca